Policies

At DE-SYLS HOTELS & SUITES, we understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our business.

Refundable Bookings:

• Free cancellation up to 48 hours before arrival
• Full refund will be processed within 5-7 business days
• Cancellations within 48 hours will incur a charge equal to one night's stay

Non-Refundable Bookings:

• Non-refundable rates are offered at a discounted price
• No refunds are available for cancellations
• Bookings can be modified up to 48 hours before arrival

For special circumstances or group bookings, please contact us directly on WhatsApp to discuss alternative arrangements.

DE-SYLS HOTELS & SUITES is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

Information We Collect:

• Contact information (name, email, phone number)
• Booking details (dates, room type, number of guests)
• Payment information (processed securely)
• Special requests and preferences

How We Use Your Information:

• To process your booking and provide services
• To communicate about your reservation
• To improve our services and guest experience
• To send promotional offers (with your consent)

Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically for 2 years after your stay.

Security:

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

By booking with DE-SYLS HOTELS & SUITES, you agree to the following terms and conditions. Please read them carefully.

Booking & Reservation:

• All bookings are subject to availability
• Prices are quoted in Nigerian Naira (₦)
• Taxes and fees may apply and will be disclosed before confirmation
• Booking confirmation will be sent via WhatsApp or email

Guest Responsibilities:

• Guests must be at least 18 years old to book
• Valid identification is required at check-in
• Guests are responsible for any damage to hotel property
• Guests must comply with hotel rules and regulations

Hotel Liability:

• The hotel is not responsible for lost, stolen, or damaged personal items
• Use of the safe is recommended for valuables
• The hotel reserves the right to refuse service to disruptive guests

Modifications:

DE-SYLS HOTELS & SUITES reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website.